General Terms and Conditions of Sale
INTRODUCTION:
1. Any person using the Hôtel HOR “Les Lumières” website for booking purposes must be over 18 years old and have the capacity to enter into contracts as per the law.
2. The Client may book, on the site, for personal and individual needs a maximum of four (4) rooms per reservation.
For any reservations related to business stays, groups, a stay organized by a travel agency or a business provider, it is necessary to contact us by email at info@hotelhorleslumieres.com to request a quote. For any reservation identified on the site for more than four rooms, the Hotel reserves the right to modify the price and the general conditions of sale.
3. Any irregular, inoperative, incomplete, or fraudulent reservation or payment for a reason attributable to the Client will result in the cancellation of the reservation at the client's expense, without prejudice to any civil or criminal action against them.
ARTICLE 1: PURPOSE
These general terms and conditions of sale (CGV) apply to any reservation made on the Hôtel HOR "Les Lumières" website, accessible at: www.hotelhorleslumieres.com. They define the rights and obligations of the parties in the framework of remote service reservations offered by the Hôtel HOR Les Lumières.
The CGV prevail over any other document regarding their purpose, except on specific conditions of the reserved rate or on the cancellation policy which prevail over the CGV in case of conflict.
Specific conditions of the reserved rate refer to, reservation conditions, cancellation, no show, minimum number of people, guarantee for each hotel service, which vary especially depending on the hotel and the seasons, which are available on the site during booking and summarized in the confirmation email.
The cancellation policy refers to the specific conditions applicable to the amendment and/or cancellation of a reservation.
The contract represents the entire obligations of the parties. No general or specific condition communicated by the client can be integrated into the contract.
ARTICLE 2: GENERAL PROVISIONS
These terms and conditions of sale apply during the entire duration of services offered online by the Hôtel HOR “Les Lumières” on the site.
The Hôtel HOR Les Lumières reserves the right to supplement or amend these terms and conditions of sale at any time by publishing a new version on its website, which will automatically apply as soon as it is posted online.
The applicable general terms and conditions of sale are those in effect at the date of reservation.
Hôtel HOR “Les Lumières” is not responsible for damages of any kind that may result from these modifications and/or from the temporary unavailability or permanent closure of all or part of the site or affiliated services, such as the online booking space.
ARTICLE 3: CONCLUSION OF ONLINE CONTRACT
3.1. Selection of services by the Client:
The Client selects services presented under their full responsibility, and Hôtel HOR “Les Lumières” cannot be held liable. The Client ensures the nature, destination, and reservation methods.
The Client acknowledges having made their reservation with full knowledge and having obtained all necessary information for this purpose.
3.2. Reservation process:
1. The reservation made by the client is done through the online dematerialized booking voucher accessible on the website.
2. The reservation is considered formed upon sending by the hotel, to the client, to the email address he previously provided, an acknowledgment email.
3. The client undertakes, before any reservation, to complete the mandatory information requested on the voucher or reservation request.
4. The client certifies the truthfulness and accuracy of the transmitted information.
5. The client follows the reservation procedure on the website.
6. Once the reservation is made, the hotel reserves the right to
- pre-authorize debit of an amount equivalent to the rate of the first night of the stay on the provided credit card. This corresponds to cases where the client has chosen a flexible rate.
- a debit or pre-authorization of an amount equivalent to the total stay on the provided credit card. This corresponds to cases where the client has chosen a non-flexible (non-modifiable and non-refundable) rate.
3.3. Reservation acknowledgment:
An acknowledgment email is sent to the client. It summarizes the contract offer, reserved services, prices, total order amount, the terms and conditions related to the selected rate, accepted by the client, the reservation date.
ARTICLE 4: PRICE
4.1. Prices related to service reservation are shown on the site and confirmed during booking.
4.2. Prices are per room for the number of person(s) and selected date.
4.3. Prices are confirmed to the client in total including tax in euros and are valid only for the duration indicated on the site.
4.4. All reservations are payable in €uros.
4.5. Unless otherwise stated on the site, additional services (breakfast, …) are not included in the price and are displayed separately.
4.6. The tourist tax, presented on the rates page, is not included in the price. It is to be paid directly on-site at the Hotel. Any change in the applicable amount will automatically be reflected in the prices indicated on the billing date.
4.7. Prices include VAT applicable on the order date. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the billing date.
4.8. Similarly, any modification or establishment of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.
ARTICLE 5: PAYMENT:
5.1. The Client provides their banking information as a guarantee and/or prepayment of the reservation, via credit card (Visa, Mastercard, American Express) by directly entering, in the section provided for this purpose (secure input via SSL encryption), the card number, its validity date (the credit card must be valid until the end of the stay), and the visual cryptogram.
The credit card used for the reservation must be presented by the client upon arrival, at check-in, along with valid identification. The name on the credit card must match the name of the client. Otherwise, a new credit card will be requested for full payment upon arrival.
The hotel pre-authorizes the credit card to ensure, among other things, that sufficient funds are available to cover stay costs at any time before the client's arrival.
5.2. Payment is made at the hotel during the stay, except in the case of special conditions or rates where payment is made at the time of booking (online prepayment on certain rates). This prepayment is considered a deposit. In the case of a rate not prepaid online, the hotel will request a security deposit or authorization to debit the credit card at the time of booking to guarantee payment for the booked services.
5.3. In case of no show (non-canceled booking – client not present) of a booking guaranteed by credit card, the Hotel will debit the client, as a lump sum indemnity, the amount of the first night on the credit card given as a reservation guarantee and any additional nights of the reservation will be canceled, without fees, unless otherwise specified in the sales terms of the reserved rate. By making the reservation, the client expressly authorizes the Hotel to process the payment of the lump-sum compensation.
5.4. In the case of a rate subject to online prepayment, the advance payment, which are the deposits, is debited at the time of booking.
5.5. Accepted means of payment on-site, at the hotel, are cash in euros (for amounts less than 1,000€), and credit cards Visa, Mastercard, Amex.
Payment by bank cheque or holiday voucher is not accepted.
Payment by bank transfer is possible before the client's arrival under certain conditions. Acceptance of payment by transfer may, in particular, result in a change in the cancellation conditions applicable to the reservation. In any case, acceptance of the transfer as a payment method must be confirmed in writing by the establishment's management. Payment by bank transfer is not accepted for clients already present at the hotel.
ARTICLE 6: CANCELLATION OR AMENDMENT BY THE CLIENT
6.1. In accordance with article L 121-21, 12° of the Consumer Code, the Client does not have the right of withdrawal provided for in article L 121-21 of the Consumer Code.
6.2. The sales terms of the reserved rate specify the cancellation and/or amendment conditions of the reservation.
6.3. Reservations with prepayment cannot be amended and/or canceled. Advance payments, which are deposits, will not be refunded. In this case, it is noted in the sales terms of the rate.
6.4. When the sales terms of the reserved rate allow, the cancellation or amendment of the reservation may be done directly with the hotel, whose contact details are specified on the reservation confirmation sent by email.
6.5. In case of stay interruption, the entire agreed price will be charged. In the case of a booking with prepayment, no refund will be given.
6.6. Unless otherwise stated, the Client must vacate the room before 12:00 p.m. on the end date of the reservation. Otherwise, an additional night will be charged.
6.7. Any reservation is nominative and cannot be transferred to a third party, either for free or at a charge.
ARTICLE 7: RELOCATION:
In case of exceptional events or inability to provide the reserved room to the client or in a case of force majeure, the hotel reserves the right to accommodate the client in a hotel of equivalent category offering services of the same nature, provided the client has been informed in advance. Any additional room cost, transportation between the two hotels, and a phone call remain the responsibility of the initially reserved hotel.
ARTICLE 8: STAY AT THE HOTEL:
8.1. In accordance with French regulations, the client will be asked to fill in a police form upon arrival at the hotel. For this purpose, the client will be asked to present an identity document to verify whether they need to complete the police form.
If a valid identity document is not presented upon the client's arrival, the hotel reserves the right to purely and simply cancel their reservation, without any compensation chargeable.
8.2. The hotel offers free WIFI access. The client agrees not to use its IT resources to reproduce, represent, make available, or communicate to the public any works protected by copyright or related rights without the authorization of the rights holders or in violation of their rights.
8.3. The Client agrees and undertakes to use the room reasonably, as well as the common areas of the hotel at their disposal. Any behavior contrary to safety and/or hygiene principles, good morals, and/or public order may lead the hotelier to ask the client to immediately leave the establishment, without any compensation and/or refund if payment has already been made.
The client agrees to avoid any immoral, illegal, indecent, inappropriate behavior, or behavior contrary to morality, public order, and local legislation, including, without limitation, verbal abuse, obscene or abusive gestures, physical violence, reprehensible acts, drug consumption, alcohol abuse, or any other behavior that could be a nuisance to other guests and hotel staff.
8.4. Any damage caused by the client in the reserved room or common areas of the hotel may be directly charged for the damages observed.
8.5. Any missing item from the reserved room and duly noted by the hotel will be directly charged at its value.
8.6. Penalties up to the price of the first reserved night may be applied if the client does not comply with the smoking ban in their room.
8.7. Accessibility for Disabled Persons
The Hôtel HOR “Les Lumières” offers two rooms adapted for people with reduced mobility.
However, despite all our best efforts, but due to certain technical constraints, a derogation concerning breakfast service has been issued by the competent local authority.
We recommend, prior to your reservation, contacting the hotel for detailed information on the best access and circulation conditions we can offer within our establishment.
8.8. Children
Children must be supervised by their parents or a responsible adult. The client also agrees to ensure that the children under their responsibility respect the quietness of the establishment at all times.
Minors not accompanied by at least one parent are not accepted at the hotel.
Children under 6 years of age stay at the hotel for free, provided they use the available bedding in the room. No extra bed is provided. The maximum capacity of a double room is two adults and one child under six.
8.9. Animals
Animals, even small ones, are not allowed at the hotel.
ARTICLE 9: INTELLECTUAL PROPERTY
The site as a whole, as well as each of its composing elements (including texts, drawings, patterns, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) are considered intellectual creations protected by the French Intellectual Property Code as well as any other applicable international legislation.
Hôtel Hor "Les Lumières" is the sole authority (directly or through licenses or authorizations) to use the elements composing the site, the domain names, brands, models, etc. as well as images and editorial content reproduced therein.
Using any part of the Site, especially through downloading, reproduction, transmission, representation, or distribution for purposes other than personal and private consultation and use of the site for non-commercial purposes is strictly prohibited. Violation of these provisions exposes its author to sanctions prescribed by both the Intellectual Property Code regarding copyright infringement, trademark rights, and the Civil Code in terms of civil liability.
Creating any hyperlink pointing to any of the site’s web pages or elements is prohibited, except with the hotel’s prior written authorization, which authorization can be revoked at any time. Any content, website, or other having a hyperlink directing to the site or any of its composing elements is not under the control of the Hôtel HOR "Les Lumières," which consequently declines all responsibility (including editorial) for accessing these sites and their content.
Photo & Cinematograph: ©
ARTICLE 10: DISCLAIMER OF LIABILITY:
Photographs on the site are not contractual. Even if the hotel makes efforts to ensure that the photographs, graphic representations, and texts reproduced to illustrate the hotel give an overview as accurate as possible of the accommodation services offered, variations may occur, especially due to furniture changes or possible renovations.
Hôtel HOR "Les Lumières" cannot be held liable for non-performance or poor performance of the reservation in cases of force majeure, by a third party, or by the client, especially unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder’s bank.
ARTICLE 11: HOTEL'S RIGHT TO CANCEL / ERRORS:
The website may contain inaccuracies and technical, typographical, or other errors related to the information displayed on the site, including, without limitation, rates, fees, or availability applicable to the transaction.
Hôtel HOR "Les Lumières" disclaims all responsibility for such errors, inaccuracies, or omissions. Hôtel HOR "Les Lumières" reserves the right not to honor bookings or information affected by such errors, inaccuracies, or omissions. Hôtel HOR "Les Lumières" will have the right to make modifications, corrections, cancellations, and/or improvements to the information or reservations based on such information at any time, including after booking confirmation.
ARTICLE 12: FORCE MAJEURE
Force majeure is any event outside the parties' control with both unpredictable and insurmountable character that prevents either the client or the hotelier from fulfilling all or part of their contractual obligations.
Events considered as force majeure or fortuitous are those usually recognized by the jurisprudence of French Courts and Tribunals.
Each party shall not be held liable to the other party in case of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the costs arising therefrom.
For all intents and purposes, events of personal convenience are not considered as force majeur
ARTICLE 13: PRIVACY
13.1. The Client is informed on each data collection form regarding personal data, whether responses are mandatory or optional by the presence of an asterisk.
13.2. In the absence of providing mandatory information, Hôtel HOR “Les Lumières” may not be able to register a reservation and handle the client's complaints.
13.3. The processed information is intended for Hôtel HOR “Les Lumières” and its partners.
13.4. As part of pre-contractual measures for reservation or executing the hotel reservation contract, the hotel and its partners may, each for what concerns them, receive personal life and professional data, economic and financial information for purposes including hotel reservation and handling complaints.
13.5. The Client authorizes Hôtel HOR “Les Lumières” to communicate personal data to third parties provided such communication proves compatible with the execution of operations incumbent on Hôtel HOR “Les Lumières” under these general conditions.
13.6. In particular, during online payment, the client's banking details must be transmitted by the hotel to its bank, for executing the hotel reservation contract. However, the client consents to this necessary transfer for executing their reservation. The payment service provider, as a professional, has committed to the Hôtel HOR “Les Lumières” to take all security and confidentiality measures regarding data transfers.
13.7. The Client has the right to object, without cost, to their data being used for prospecting, particularly for commercial purposes. In accordance with the Data Protection Act of January 6, 1978, they also have the right to object for legitimate reasons, a right of inquiry, access, and rectification of data concerning them by writing to info@hotelhorleslumieres.com.
13.8. To no longer receive unsolicited commercial phone calls, the client can register on the Bloctel list: https://www.bloctel.gouv.fr/accueil.
ARTICLE 14: EVIDENCE AGREEMENT
14.1. Entering the required banking information, accepting these general conditions and the voucher or reservation request constitutes an electronic signature, which has the same value as a handwritten signature between the parties.
14.2. The computerized registers preserved in Hôtel HOR "Les Lumières" computer systems are preserved under reasonable security conditions and are considered proof of communications, orders, and payments between the parties.
ARTICLE 15: APPLICABLE LAW – DISPUTES
The contract and general terms of sale are governed by French law.
For convenience, an English translation of the CGV (General Conditions of Sale) has been established. However, in case of a dispute, only the French text will be authoritative.
In case of any dispute related to the non-performance or poor execution of hotel services, the client agrees to address the hotel management first, whose contact information is specified below:
Hôtel HOR “Les Lumières”
Address: 39 rue Jean-Pierre Timbaud
Phone: +33 1 48 06 64 97
Email: info@hotelhorleslumieres.com
The hotel and the client will attempt to find an amicable solution.
In the absence of an amicable agreement, the consumer has the option to refer the matter free of charge to the applicable consumer mediator, namely Association des Médiateurs Européens (AME CONSO), within a year following their written complaint addressed to the professional.
The consumer mediator should be referred to:
- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
- or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
Who will attempt, independently and impartially, to reach an amicable resolution of the dispute.
The client remains free to accept or not the mediation.
Once the mediator's decision is rendered, each party is free to accept or refuse the solution proposed by the mediator.
It is also recalled that, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the client has access to the online dispute resolution platform (ODR) at the following address: ec.europa.eu/consumers/odr